When speaking to their customer service via telephone when inquiring about general information, they confirmed that they offer military/veteran discounts however when visiting the facility in Fenton, Mo and speaking to the building associate they only offer military discounts near a major military base and only at certain locations. They only offer it as well during Veterans Day or Armed Forces day. When we started the process of securing the storage unit at this location we initially asked about if customer service was correct about the discount and the building associate knew they did offer some kind of military discount but wasn’t fully sure and had to call several other locations to speak to a manager that could confirm if they did or not. Had we of not been already 80% through the paperwork under the assumption and expecting what customer service said and that they did in fact offer the discount we would have chosen a different company to go with. The associate did give us an $20 credit for the inconvenience but we kinda are stuck here for the month to just give it a shot and see if it’s worth staying or not as there are other options in our area that offer better pricing with or without a discounted rate. Be mindful that there are administrative fees and that online pricing requires 4 months of the quoted price upfront pre-paid in addition to admin fees to receive the special online only pricing. This location also doesn’t allow outside traditional storage locks and requires pop in locks that are available to be purchased there for $20.

Matt He helped me a lot and I'm satisfied with his help

Matt Was EXCELLENT and Very Helpful in changing Unit to bigger Unit! Very friendly he's an Asset to your company!

Came in June 21st to rent a unit. Spoke with the manager Matt. He got me setup with a storage unit at a great price in no time. Thanks for helping!

Needed some help with my storage. Easiest interaction I've had.

Had another excellent experience with Extra Space Storage. Was needing to downsize my unit and the perfect size was not only available but happened to be right next to the larger unit I was downsizing from. Talk about convenience! The two people I spoke with (2 different times) were so helpful and I’m very pleased to trust Extra Storage with my “things”. (A shout out to Reece!) This time, again a 5 ?? experience!

Staff is friendly and very helpful.

I came into to this facility looking to store by grandmothers heirlooms and I wanted the cheapest rate. Thanks to Matt, he discussed the value of my items with me and told me about his climate controlled units and giving the time I would need to store that climate controlled was the best for my grandmothers stuff and my buck. Very nice , clean facility. I will recommend this place to my friends and siblings looking to use storage.

The Extra Space Storage in Fenton at Dolores Drive has been really good it's clean secure and their climate control areas very comfortable. I filled my first unit and with the help of Matt I was easily able to rent a second unit. Prices are competitive and the is the customer service is great. Matt made the entire process easy.I would recommend this place to anybody.

This is the third summer in a row that I have used extra space storage, always topknot service great security, and amazing customer support Try them out for all your temporary storage needs.